Terms of Service

By creating an account, accessing the product, or otherwise using Tibly, you agree to be bound by these Terms of Service and by our Privacy Policy at /privacy, which is incorporated here by reference. If you are using the product on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" in these Terms refers to that organisation.

If you do not agree to these Terms, do not access or use the product.

Tibly is a business product. You must be at least 18 years old and legally able to enter into a contract in your jurisdiction to use it. The product is not directed to children and we will terminate accounts we discover to belong to a minor.

You are responsible for keeping your account credentials secure and for everything that happens under your account. Notify us immediately if you suspect unauthorised access. We may suspend or terminate any account we reasonably believe has been compromised.

You agree to provide accurate, current, and complete information when you sign up and to keep that information up to date. Misrepresenting who you are, what organisation you represent, or your eligibility to use the product is grounds for termination.

Tibly offers a Free tier (limited functionality, no card required) and paid plans (Starter, Team, Enterprise — see /pricing for the current shape). Paid plans are billed through Stripe. You can choose monthly or annual billing at checkout; annual billing is offered at a discount to the equivalent monthly rate. Subscriptions renew automatically at the end of each billing period at the then-current price.

Paid plans are offered with a 7-day free trial. The trial ends automatically at the end of the 7-day window unless you cancel, at which point the payment method you provided will be charged. You can cancel during or after the trial from your account's Billing settings or by emailing legal@tibly.ai; cancellation takes effect at the end of the current billing period and you will not receive a refund for the unused portion. The Team and Enterprise tiers are sales-assisted and are governed by the order form signed with Tibly, Inc. (which incorporates these Terms).

Some product features (notably the Reveal action, which retrieves a contact's email address and direct-dial phone number where available) consume reveal credits. Paid plans include a per-month allotment of reveal credits — see /pricing for the current allotment by tier. The plan allotment resets at the start of each billing period. You can also purchase additional reveal credits at any time as a one-time charge through Stripe. The current per-credit price and pack sizes are shown on the Billing & Credits surface in your account at the moment of purchase, and we may change those prices for future purchases on the same 30 days' notice that applies to subscriptions.

A reveal credit is consumed at most once per contact per account, pooled across the contact's email address, direct-dial phone number, and any other contact fields the Reveal action returns. A credit is consumed only when the Reveal action returns at least one usable result for a contact your account has not already revealed. If a Reveal returns no usable result — or if your account has already been billed for the same contact, including on a separate row that resolves to the same underlying person — no credit is deducted from any of your buckets and no charge is incurred. This means that if a first click delivers only one of the requested fields (for example, the phone number but not the email), you can click Reveal again on the same contact later to fill in the missing field without spending an additional credit.

Purchased add-on reveal credits roll over from billing period to billing period and do not expire while your account remains active. They are not consumed by changes in your subscription tier and remain on your account if you cancel a paid subscription (you keep them on the Free tier and may continue to spend them). Credits accrued during a trial likewise remain available if you convert the trial to a paid plan. We may, on at least 30 days' notice, treat credits as expired after 24 consecutive months in which your account has had no live paid subscription and no credit consumption. Purchased reveal credits are non-refundable, non-transferable, and have no cash value; they may only be used to reveal contacts within your own account. We will refund a credit purchase in our sole discretion (for example, in cases of a duplicated charge or proven fraud) and as otherwise required by law. We may revoke unused credits in connection with termination of your account for breach of these Terms (see Section 5) or, for an admin-initiated account deletion, in connection with that deletion.

We may change pricing on at least 30 days' advance notice, sent to the email on your account. Continued use after the change takes effect constitutes acceptance of the new pricing. All fees, including reveal credit purchases, are exclusive of taxes, which you are responsible for paying. We may suspend or terminate access for non-payment after notice and a reasonable cure period.

You agree not to:

• Use the product to violate any law, infringe any third party's rights (including intellectual-property rights, privacy rights, or publicity rights), or distribute spam.
• Scrape, copy, or systematically extract the product's data outside the routes the product explicitly exposes for that purpose, or attempt to do so by means that circumvent our authentication or rate limits.
• Resell, sublicense, white-label, or otherwise make the product available to third parties as a substitute service.
• Reverse-engineer, decompile, or attempt to discover the source code or underlying algorithms of the product, except where that restriction is expressly prohibited by law (and then only to the extent of that prohibition).
• Use the product to make hiring, lending, housing, insurance, or other decisions that have a legal or similarly significant effect on an individual — the product is sales intelligence, not a consumer report under the Fair Credit Reporting Act, and you may not use it as one.
• Send unsolicited commercial email using contact information surfaced through the product that does not comply with the CAN-SPAM Act, the Telephone Consumer Protection Act, or equivalent law in the recipient's jurisdiction.
• Use the product to build, train, or evaluate a model that competes with the product.
• Test, probe, or scan the product's vulnerability without our prior written consent (security researchers can contact us at the address in section 16 to arrange a coordinated review).
• Misrepresent your identity or affiliation with any person or organisation.

We may suspend or terminate accounts that violate these rules. Repeat violations will result in permanent termination.

You own the information you put into the product — workspace columns, Signals templates, notes, CRM-sync data, and the like ("Customer Data"). You grant Tibly a non-exclusive, worldwide, royalty-free licence to host, process, transmit, display, and otherwise use Customer Data solely to provide and improve the product and to perform our obligations under these Terms. The licence terminates when you delete the underlying data or close your account, subject to the retention windows described in our Privacy Policy.

You are responsible for the legality of the Customer Data you upload and for having the rights to upload it. You also represent that any third-party personal information you direct the product to look up (for example, by clicking Reveal on a contractor) is information you are permitted to receive under applicable law.

Tibly, the Tibly marks, the product, and all underlying software, databases, designs, and documentation are owned by Tibly, Inc. or its licensors and are protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the product during the term of your subscription and for the purposes described in the product documentation. We reserve all rights not expressly granted.

If you provide us with feedback, suggestions, or ideas about the product, you grant us a perpetual, worldwide, royalty-free licence to use that feedback without obligation to you. We are not obligated to act on any feedback.

The product surfaces information from third parties (public records published by federal, state, county, and municipal agencies; licensed data providers including Apollo, Lusha, and BuiltWith; LLM and search providers including Google Gemini, xAI, Perplexity, and Tavily; and any service you choose to connect — Pipedrive for CRM sync, Slack for notifications, Google for sign-in). We do not control that information, do not guarantee its accuracy, currency, or completeness, and are not responsible for it. If you connect a third-party service to your Tibly account, your use of that service remains governed by the third party's own terms — your obligations to that third party are between you and them, not between you and us.

The contact records the product returns through Reveal are sourced from licensed business-contact databases. You may use those records to support outreach about your own products and services to the named business contact, subject to applicable law (including CAN-SPAM, the TCPA, GDPR/UK GDPR, and any state-level commercial-email or data-protection statute). You may not use them as a "consumer report" under the Fair Credit Reporting Act or for any decision that has a legal or similarly significant effect on the named individual.

If you believe content available through the product infringes your copyright, you can send a notice that complies with 17 U.S.C. § 512(c)(3) to our designated agent at dmca@tibly.ai. The notice must include: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the material that is allegedly infringing; (d) your contact information; (e) a statement of good-faith belief that the use is not authorised; and (f) a statement, under penalty of perjury, that the notice is accurate and that you are authorised to act on behalf of the owner.

We will respond to valid notices. We will also terminate the accounts of repeat infringers in appropriate circumstances.

These Terms apply from the date you first accept them and continue until terminated. You can terminate by closing your account. We can terminate or suspend access immediately if you breach these Terms, if your account creates a risk to the product or other customers, or if we are required to do so by law.

On termination, your right to use the product ends. We will delete or anonymise your Customer Data within a reasonable time after termination, subject to the retention exceptions described in our Privacy Policy. Sections that are by their nature meant to survive termination (intellectual property, indemnities, liability limits, disputes, miscellaneous) will survive.

Some jurisdictions do not allow disclaimers of implied warranties. To the extent the law of your jurisdiction does not allow a disclaimer above, that disclaimer does not apply to you and the warranty is limited to the shortest period and to the narrowest scope the law permits.

Some jurisdictions do not allow limitations on certain damages. The limitations above apply to the maximum extent permitted by your jurisdiction's law.

You agree to defend, indemnify, and hold harmless Tibly, Inc. and its officers, directors, employees, and agents from any third-party claim, demand, or proceeding (including reasonable attorneys' fees) arising out of (a) your use of the product in violation of these Terms or any law, (b) any Customer Data you submit, or (c) your violation of any third party's rights, including intellectual-property or privacy rights. We will let you know promptly of any such claim and reasonably cooperate with you in the defence. You will not settle any claim that imposes a financial or admission-of-fault obligation on us without our prior written consent.

Before either of us files an arbitration demand, we agree to attempt to resolve the dispute informally by exchanging written notice with a description of the claim and the relief sought, and by negotiating in good faith for at least 30 days.

If informal resolution fails, the dispute will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration will be conducted in English, on a documents-only basis where the amount in controversy is below $25,000 and otherwise by video conference unless both parties agree to an in-person hearing. The arbitrator may award the same individual relief a court could award under applicable law.

You and Tibly, Inc. agree that each may bring claims only on an individual basis and not as a plaintiff or class member in any purported class or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class-waiver provision is found to be unenforceable, then the entirety of this dispute-resolution section is null and void, and any dispute will be litigated in court under section 15.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For any dispute not subject to arbitration under section 14, the exclusive venue is the state and federal courts located in New Castle County, Delaware, and each party submits to the personal jurisdiction of those courts.

Changes to these Terms

We may update these Terms from time to time. Material changes will be announced at least 30 days before they take effect by posting the updated version with a new effective date and, for users with active accounts, by email. Continuing to use the product after the change takes effect means you accept the updated Terms.

Notice

Notices to Tibly, Inc. must be sent to legal@tibly.ai (and, when in writing, to Tibly, 2810 N Church St · STE 88949 · Wilmington, DE 19802 · USA). Notices to you may be sent to the email on your account or posted within the product.

Assignment

You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Entire agreement

These Terms, together with the Privacy Policy and any order forms or written agreements signed between us, are the entire agreement between you and Tibly, Inc. on the subject and supersede any prior agreements.

Severability

If any provision of these Terms is held unenforceable, the rest of the Terms remain in effect and the unenforceable provision will be reformed to the minimum extent necessary to make it enforceable.

No waiver

Our failure to enforce any provision is not a waiver of our right to enforce it later.

Force majeure

Neither party is liable for delay or failure to perform caused by events outside its reasonable control (natural disasters, war, civil unrest, labour disputes, internet outages, government action, third-party infrastructure failure).

US Government users

If you are a US Government end user, the product is "commercial computer software" and "commercial computer software documentation" as defined in 48 C.F.R. § 2.101, licensed with only the rights set out in these Terms.